Frequently Asked Questions
Everything you need to know about your next timepiece.
Are Orient watches covered by a warranty?
Yes, all Orient watches purchased through our official store come with a one-year limited international warranty covering manufacturing defects and movement issues.
How should I maintain my mechanical or automatic watch?
To ensure longevity, we recommend servicing your watch every 3 to 5 years. Avoid exposing your timepiece to extreme magnetic fields, chemicals, or high-impact shocks.
What is your return policy for online orders?
We offer a 30-day return policy for unworn watches in their original packaging with all tags and protective films intact. Return shipping costs may apply depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping times and costs vary by destination and will be calculated at checkout.
Are Orient watches water-resistant?
Most Orient watches feature water resistance ranging from 30m to 200m. Please check the specific atmospheric pressure (ATM) rating on your model's product page before exposing it to water.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.